Asian Americans outraged at United Airlines' passenger eviction

Munoz said he and his team have been unsuccessful in their attempts to reach out to Dao.

Munoz's latest declarations come just days after he faced criticism for an initial email to employees in which he faulted Dao for being "disruptive and belligerent".

"No one should ever be mistreated this way", said Munoz, who also pledged to conduct a wide-ranging review of company policies.

Media captionAn eyewitness describes how the passenger sitting next to her was dragged off an overbooked plane.

United Airlines CEO Oscar Munoz apologized for the forcible removal of a paying passenger from one of its flights on April 9th, 2017 and called the episode "truly horrific".

Three passengers agreed to leave the plane.

The family of the passenger, David Dao, issued a statement expressing gratitude for the "outpouring of support".

We understand that airlines, hotels and restaurants routinely overbook because some customers cancel or simply don't show up, but if your airline wouldn't or couldn't make its employees wait for another flight, or fly a different route, or rent a auto and drive to Louisville, then United should have accepted that this could have cost them more money. The crew has asked for volunteers but since no one volunteered to leave the flight four people were randomly chosen, Dr. Dao being one of them.

"We're not going to put a law enforcement official to take them off", he said.

But not all local passengers we spoke to were as upset as Montoya.

An attorney for Dao's family said he is in a Chicago hospital getting treated for his injuries.

He said: "No. He can't be".

Footage shot by other passengers showed the man screaming and struggling as airport police removed him from his seat and pulled him down the aisle of the aircraft.

In an interview with GMA, Munoz said he apologized to the passenger - identified Tuesday as Dr. David Dao - and promised that nothing similar would happen on a United Airlines flight again.

Global outrage spread to Vietnam on Wednesday after it emerged that Mr Dao was born there, contradicting earlier reports that he was from China.

Vietnamese social media users have called for a boycott, despite there being no direct United flights to the Southeast Asian country. United says it operates more nonstop U.S. In the clip, which was released on Tuesday, the words "This time for real" are superimposed on the screen below United's slogan.

Spokesperson Lu Kang added: "We sincerely hope that this incident will be properly settled".

One of the aviation security officers involved in removing Dr Dao from the plane has been "placed on leave", the Chicago Department of Aviation said, and his actions were "obviously not condoned by the department".

  • Joanne Flowers