Video of passenger getting dragged off flight sparks uproar

Bridges, of Louisville, told The (Louisville) Courier-Journal (http://cjky.it/2oQtLIA ) that after the passengers had boarded the flight to Louisville, Kentucky, they were told that four volunteers were needed to give up their seats for stand-by United employees who needed to be in Louisville on Monday for a flight.

"After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate", United said Sunday night. "We apologize for the overbook situation". After beating him, officers violently pulled the man from his window seat and then down the aisle as freaked out passengers yelled at them to stop.

Fellow flyers said the man forcibly removed from the flight was a doctor who was required to work the next day. "Oh my God!" a female passenger is heard saying on the video.

United also tweeted out a statement from company CEO Oscar Munoz on the incident on Twitter. ExpressJet Airlines had the highest rate of involuntary bumps per passengers at 1.58 per 10,000 passengers.

When asked whether it was standard procedure to physically remove passengers from a plane, the spokesperson referred the question to law enforcement authorities.

A doctor trying to return home to his patients was dragged by his hands from an overbooked United Airlines flight, according to social media, embroiling the carrier in its second public relations nightmare in less than a month. Airlines are also supposed to tell passengers at risk of being bumped from overbooked flights how much money they will get if they're involuntarily bumped, but it's not clear how often they do that. "I apologize for having to re-accommodate these customers", he said in a statement on United's Twitter.

In Bridges' video, a woman asks: "Can't they rent a vehicle for the pilots and have them drive?"

Most airlines overbook flights in order to compensate for passengers who don't show up.

The officers who were involved work for the Chicago Aviation Department, not the Chicago Police Department. "Look at what you did to him" and "Busted his lip". Bridges said he was "very upset" and told flight officials he was a doctor and needed to be in Louisville Monday morning.

In this case, United offered passengers $800, but didn't get enough volunteers.

The flight eventually left two hours after its scheduled departure.

The incident ignited social media outrage, with "United" a trending term on Twitter, Facebook and Google.

  • Julie Sanders