United Airlines faces social media backlash after passenger dragged off overbooked flight
- Author: Leroy Wright Apr 11, 2017,
Apr 11, 2017, 21:36
Fellow passenger Jayse D. Anspach, who goes by @JayseDavid on Twitter, wrote: "No one volunteered (to leave), so @United decided to choose for us". He said he needed to make the flight because he is a doctor and needed to get home to see patients. Two officers tried to reason with the man before a third came aboard and pointed at the man "basically saying, 'Sir, you have to get off the plane, '" Bridges said. Passengers on the Chicago-Louisville plane were asked to give up their seats voluntarily, with the airline offering as much as $800 in travel vouchers in exchange.
Younger said that United should also address public concerns over industry policies related to bumping passengers from their flights.
A Sina Weibo microblogging website tag "United Airlines forcibly bumps a passenger" was viewed over 150 million times and garnered more than 90,000 comments, making it the top trending topic of the day on the platform, reported Global Times daily on Tuesday.
Images of a bloodied passenger being forcibly removed from a United Airlines flight in Chicago drew widespread condemnation in China following a witnesses' report that the man said he was targeted because he was Chinese.
"No one volunteered, so United decided to choose for us".
ExpressJet, which operates flights under the United Express, American Eagle and Delta Connection names, had the highest rate of bumping passengers a year ago.
The CEO said flight crews had offered up to $1,000 (£805) in compensation for anyone willing to catch the next flight before approaching the passenger to "explain apologetically" that he was being denied boarding.
Passengers were offered up to $1000 to leave the flight and make room for United employees who needed the spots.
Chicago Department of Aviation said in a statement that one of the three police officers involved in the case was made to go on leave pending a review of the incident, which it said was not handled in accordance with its standard operating procedures.
The United response "looks uncaring and it looks like it's effectively trying to apologize for the incident without really addressing the core issue of how they deal with customers", said Younger, co-founder of the PR firm Finsbury.
The elderly doctor was violently pulled out of his seat and dragged away on the aisle of the aircraft by police and airline staff.
The incident occurred on a United Airlines flight before it left Chicago for Louisville, Kentucky.
The four crew members did indeed board the plane, and it wasn't pretty, Bridges said. When none of them did, the airline told four passengers who were selected at random that they had to get off the plane.
"We nearly felt like we were being taken hostage", said Tyler Bridges.
What the man may not have known was that passengers have no right to keep their seat, even if it's paid for, when airline personnel order them to leave.
The chief executive, Oscar Munoz, said employees had "followed established procedures". The company began nonstop service to China in 1986 and now says it "operates more nonstop U.S". United asked for volunteers then chose passengers when none came forward.
About 10 minutes later, according to Nevitt, the man raced back on the airplane and "barricaded " himself" in the rear. Passengers berated them, told them they should be ashamed of themselves and embarrassed to work for this company.