Delta focuses on consumer interaction in the wake of canceled flights

Delta Air Lines canceled thousands of flights over the five-day stretch that included this past weekend, leaving frustrated passengers and hundreds of stranded bags in its wake.

Since Wednesday, Delta has canceled more 3,300 flights, according to the Atlanta Journal-Constitution. On Monday the airline expected only a handful of canceled flights. Then, the airline dealt with staffing issues, since flight crews can work for only so long before the law mandates they take a break.

The airline had to cancel almost 3,500 flights through Saturday due tornado-like storms that battered around Delta's hub - Atlanta's Hartsfield-Jackson International Airport - where more than half of its 1,250-aircraft fleet passes through each day. "We could have also scored a free hotel room near the airport and complimentary dinner, but we live about 10 minutes from LaGuardia, so we volunteered to give up our seats and headed home with a big chunk of change and confirmed seats for a Saturday flight", Bloom continued, adding that they gave up again Saturday when the airline said they were overbooked again.

"Roughly 60% of our 1,250 aircraft fleet cycles through Atlanta on any given day as they arrive from and depart to destinations around the globe".

Though the restriction was lifted hours later and the storms eventually moved on, the headaches for Delta and its customers have lingered. But after her flight was canceled, she never got her luggage back and had to buy new clothes during the four-day delay. When this happens, unfortunately, further delays and cancellations result.

Delta's Chief Operating Officer Gil West apologized Thursday for the company's slow recovery after the storm.

"Our employees are doing all they can, picking up extra flights, working overtime and going above and beyond for our customers on the phone and in gate areas", he said.

  • Zachary Reyes


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