Amazon Virtual Customer Service to Open Up 5000 Work-from-home Positions

The online shopping giant announced this week it will hire 30,000 part-time workers in the next year, including 5,000 work-from-home positions.

Amazon is one of many USA companies looking to expand its US workforce since the election of Donald Trump, who ran on a platform of creating jobs in America and attacking companies that sent jobs out of the country. These part-time employees can also take advantage of the company's Career Choice program, an innovative benefit that helps train employees for in-demand jobs at Amazon or elsewhere so that they can take full advantage of the nation's innovation economy.

When the Joliet and Romeoville fulfillment centers were announced, local officials said they were happy to have a major new employer, even though Amazon has drawn criticism over working conditions at its warehouses.

"Our work-from-home program, just like our customer-service program generally, continues to grow because the Amazon business continues to grow so fast", he said in an interview.

Virtual Customer Service is a different sort of program, but at its core it is still a virtual workspace for people to come and do tasks.

Interestingly, Amazon's experience with virtual employees goes way back, when the company launched mTurk, or Amazon Mechanical Turk, in 2005. Only, in this case, the tasks are related to Amazon's rapidly growing contact center needs.

Amazon says that more than 70 percent of the VCS workforce logs more than 20 hours a week, which means they are eligible for several benefits such as "life and disability insurance, dental and vision insurance with premiums paid in full by Amazon, and funding towards medical insurance".

Following Amazon's January jobs announcement, a spokesman for Mr. Trump seemed to give the then-president-elect credit, citing a December meeting at which he urged heads of tech companies to keep jobs and production inside the U.S. The company was one of the first to join a legal action against the original order-which temporarily barred the nationals of seven countries from USA entry-contributing a declaration of support for a suit filed by the attorney general of Washington state.

  • Zachary Reyes