Railways Releases New Rates: Rs 50 for Lunch, Rs 30 for Breakfast
- Author: Zachary Reyes Apr 01, 2017,
Apr 01, 2017, 19:50
Prices on the rate card were decided after a round table conference was held to discuss the issue. Breakfasts are now priced at Rs 30 and 35 respectively.
Disgruntled passengers have taken to several grievance portals, including Twitter, to lodge their complaints about the quality of food and catering services provided by private vendors, picked by Indian Railway Catering and Tourism Corporation (IRCTC), the public sector undertaking of the world's fourth-largest rail network.
Admitting to complaints against the food served in trains, Prabhu said, "Whenever complaints come, we always take prompt action".
As per the contract signed between the private vendors and IRCTC, the vendors are supposed to follow the pricing laid out by IRCTC, show the menu card and serve hygienic food.
Railways, which provide about 11 lakh meals to passengers every day, has separated cooking and distribution of food under the recently launched new catering policy.
Railways Ministry has released a rate list after being flooded with complaints by passengers of being overcharged for meals, water bottles and tea and coffee on trains. "We had detailed discussions before formulating the policy and today we are having discussion for its smooth implementation".
The new Catering Policy segregates making of food and distribution of food.
On many occasions, passengers have written on social media about their experiences with the poor quality food and complained about the exorbitant price charged by the vendor. "There were complaints against those who have got the catering responsibility under our earlier catering policy", Prabhu said. He had said that the food will be prepared at a base kitchen, but distributed by suppliers from the hospitality sector.