Google apologizes for issue that reset some Wifi and OnHub routers

24 de febrero de 2017, 12:33Washington, Feb 24 (Prensa Latina) American company Google has acknowledged today that a problem is affecting the identification of the accounts of some users, but ruled out that the incident is due to a security breach. Thankfully, that's not the case, and Google has confirmed saying there is no need to panic.

The issue essentially involves signing users out of their accounts and then sending them notifications that further "account action is required". While some complained about being unable to connect to their Google Wifi and OnHub routers, a slew of concerned users claimed Gmail has been unexpectedly signing them out of their accounts. We're investigating, but not to worry: there is no indication that this is connected to any phishing or account security threats.

The company detailed that the investigation is underway to find the issue that is signing people out of their accounts. The search giant says this is not related to a phishing or a security threat to their account.

Do you own a Google WiFi or OnHub router and, if so, did you experience these same issues? She recommended trying again using backup codes.

For those who've got the alert, the best thing to do is to sign back-in. Also if you haven't already activated 2-step verification for your account, now would be a good time to do so. Geographical location also seems to be having an impact, as users in some parts of the world don't appear to be having these problems, even with two-step verification disabled. Just click on it, you'll be asked to sign-in again, and once you've done that, you can set it up.

  • Arturo Norris