Apple to suspend sales of LG 5K monitor over hardware issues
- Author: Arturo Norris Feb 14, 2017,
Feb 14, 2017, 4:01
According to Business Insider, the UltraFine 5K Display is no longer being sold in Apple stores - while the monitor is still on display in the firm's many shops, if a customer wants to make a purchase, they won't be sold one. The display went on sale late past year with an introductory price of $974 until the end of March as part of Apple's USB-C sale.
Apple won't have any new high-end 5K displays to sell alongside their new MacBook Pro for at least another 6 weeks or so. LG has previously said that it would overhaul its design and fix the problem, but that new displays wouldn't be available until the beginning of March. UltraFine 5K is Apple's current solution for Apple Thunderbolt Display customers looking for external Retina resolution monitors for Macs after Apple discontinued its own external display. The display was built specifically for the 2016 MacBook Pro, but it offers three USB-C ports for connectivity with other systems as well. As it turns out, 9to5mac found that those displays have a fairly serious flaw for a device meant to be used with laptops: they don't work near Wi-Fi access points and routers. LG has since said that it is going to fix the problem but in the meantime, Apple has suspended sales of the monitor entirely. LG encourages current owners of the Ultrafine 5K display to contact its support department. The site has also confirmed that the same information was provided by a representative from a New York Apple Store.
Business Insider confirmed the situation with Apple, and online availability clearly shows a 5-6 week wait for new stock.