FreshDesk raises $55 million for its customer support SaaS platform

FreshDesk, the startup behind a cloud-based customer support software, announced today that it has closed a whopping $55 million investment round.

The newly infused funds will be utilised in fuelling company's aggressive expansion strategy across the entire product line.

Mohit Bhatnagar, managing director at Sequoia Capital India, said Freshdesk has "a world-class product vision" and that Sequoia is leading this growth capital round to help scale the Indian software-as-a-service (SaaS) company. Its helpdesk software can be used by customer support agents from around the world on various channels like email, phone and social media.

It raised USD 1 million in November 2011 from Accel, USD 5 million in 2012 from Accel and Tiger Global, USD 7 million in 2013 (Accel and Tiger Global), USD 31 million in 2014 (Accel, Tiger Global and Google Capital) and USD 50 million in 2015 (Accel, Tiger Global, Google Capital).

Freshdesk has also made a series of acquisitions over the past 18 months. "Freshdesk's success is adding validation to it and indicating that the market will rise".

The company also opened a new regional office in Berlin in May 2016 and named Arun Mani as Managing Director for Freshdesk Continental Europe.

In an emailed response to Entrepreneur India, Freshdesk said that the new funding will power the growth of its newer products and help expanding our global offices.

Freshdesk's products empower companies to deliver an exceptional customer experience at every touchpoint.

In February 2016, Freshdesk acquired Pune-based Framebench, an online collaboration platform that enables teams to share, review, and comment on videos, images, presentations and documents, for an undisclosed amount. It now boasts of having a 100k strong customer base, which comprises mostly of small and medium scale businesses, in over 145 countries.

Freshdesk also bought in-app customer support platform Konotor in December, social recommendation platform Frilp in October 2015 and video chat software 1Click.io in August past year.

The San Bruno, Calif. -based SaaS startup says its service has attracted over 80,000 customers, double the clients since its previous funding round in April 2015. Girish Mathrubootham founded Freshdesk has brought on board Sequoia Capital India as a new investor with the return of existing investor, Accel in its latest round of funding.

  • Zachary Reyes