British Airways hit by computer glitch, protesters
- Author: Larry Hoffman Sep 12, 2016,
Sep 12, 2016, 10:47
British Airways is struggling with a major computer system failure as passengers at airports around the world complain of delays and long lines.
Long queues formed at BA's two main London hubs, Gatwick and Heathrow, while passengers have also been reporting problems across Britain, Europe, and the US. In a tweet on twitter, which was a response to a passenger, British Airways wrote: "We apologize to our customers for the delay and we appreciate their patience as our IT teams work to resolve this issue".
It wasn't immediately clear how many flights were affected.
In San Francisco, a passenger said he had been waiting as long just to check in.
A month earlier Southwest Airlines Co., the No. 4 USA carrier by traffic canceled 2,300 flights over four days after a computer meltdown.
"In order to identify and fix emerging performance or availability issues before they impact customers, employees and the brand of the airline", comments Rakowski, airlines should maintain complete visibility, from the front-end check-in applications through to the systems used by airline staff at the airport.
"We have been in contact with the relevant departments who are doing all they can to rectify the problem as soon as possible", the letter says. Moreover, the staff completed the boarding passes and the baggage labels by hand and the pilot apologized for the inconveniences which were caused by a computer glitch, she added.
A British Airways plane lands on a runway at Denver International Airport.
Angry passengers took to social media to vent their frustration with one saying they had been stuck on a jet for two hours after arriving at the airport five hours previously.
This disruption was seen nearly a month after Delta (DAL) experienced a computer glitch that led to around 2,000 flight cancellations worldwide, according to CNN.